Legal
Terms of Service
The terms that apply when you book a Stay D Luxe home.
Booking and payment
A booking is confirmed once you receive written confirmation from us and payment has been taken. Rates are quoted per night and include utilities and the cleaning fee unless stated otherwise on the property. A refundable damage hold may apply and is released within seven days of check out.
Cancellation
Cancel more than fourteen days before arrival for a full refund. Between seven and fourteen days we refund fifty percent. Inside seven days the booking is non refundable, though we will always try to move your dates rather than lose them. Stays of thirty nights or more follow separate terms shared in writing before you confirm.
Check in and check out
Check in opens at 3pm and check out is 11am. Every property uses a smart lock, so you may arrive at any hour once check in has opened. Early arrival and late departure are subject to the calendar and must be agreed in advance.
House rules
The maximum occupancy stated on each property may not be exceeded. Parties and events are not permitted. Smoking is not permitted indoors at any property. Pets are welcome only at properties marked pet friendly and only where agreed in advance.
Damage and liability
Please tell us about any damage during your stay. Accidental damage is usually covered; deliberate damage, missing items, and additional cleaning beyond a normal turnover are charged at cost. We are not liable for loss of personal belongings left at a property.
Changes by us
If a property becomes unavailable through circumstances outside our control, we will offer you a comparable home from our collection or a full refund of everything you have paid.
Contact
Questions about these terms can go to hello@staydluxe.com or (555) 000-0000.
These terms are a starting point and should be reviewed by a qualified adviser before you rely on them.